iNutriMon is a clinically validated digital therapeutics platform. (referred to as "we," "us," or "our"), designed to support healthcare professionals in the screening, assessment, planning, monitoring, and management of patient nutrition therapy. We are committed to protecting the privacy and confidentiality of all users who interact with our platform, including hospitals, healthcare providers, patients, and their authorized representatives. This Privacy Policy explains our practices regarding the collection, use, storage, sharing, and protection of your information when you visit our website or use our services.
When you or your healthcare institution registers for or uses iNutriMon, we collect:
Contact Information: Name, email address, phone number, professional title
Institutional Details: Hospital or healthcare facility name, address, department information
Professional Information: Role/designation (e.g., Dietitian, Physician, Nurse, Administrator), license numbers where applicable
Account Information: Username, encrypted passwords, security questions and answers
Billing Information: Payment details, billing addresses (processed through secure third-party payment processors)
Anthropometric Data: Height, weight, BMI, body composition measurements
Clinical Assessments: Nutrition screening results, malnutrition risk assessments
Laboratory Data: Biochemical markers, blood work results, diagnostic test outcomes
Treatment Information: Nutrition care plans, dietary prescriptions, supplement recommendations
Progress Monitoring: Treatment adherence, clinical outcomes, follow-up assessments
Medical History: Relevant diagnoses, allergies, dietary restrictions, medication interactions
Facility Management Data: Meal planning, food and beverage delivery records, inventory management
All patient health information is entered exclusively by authorized healthcare professionals within your institution.Device Information: Operating system, browser type and version, device identifiers
Network Information: IP address, internet service provider, approximate geographic location
Usage Analytics: Login timestamps, session duration, features accessed, user interactions
Performance Data: Page load times, error reports, system performance metrics
Security Logs: Access attempts, authentication events, security incidents
Essential Cookies: Required for basic platform functionality and security
Performance Cookies: Help us understand how users interact with our platform
Functional Cookies: Remember user preferences and settings
Analytics Tools: Third-party analytics services (with data processing agreements in place)
You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.Deliver Healthcare Services: Provide comprehensive nutrition management solutions to healthcare institutions
Clinical Decision Support: Generate evidence-based nutritional assessments and personalized therapy recommendations
Quality Improvement: Monitor clinical outcomes and treatment effectiveness based on established guidelines
Operational Efficiency: Streamline food and beverage delivery, reduce waste, optimize resource allocation
Regulatory Compliance: Assist healthcare providers in meeting JCI, NABH, CMS, and other regulatory requirements
Platform Enhancement: Improve system performance, user experience, and clinical functionality
Research and Development: Conduct anonymized research studies to advance nutrition therapy practices
Quality Assurance: Aggregate and analyze de-identified data for clinical outcomes research
Training and Education: Develop educational materials and best practices (using de-identified data only)
Contractual Necessity: To fulfill our service agreements with healthcare institutions
Legitimate Interests: To improve healthcare outcomes and platform functionality
Legal Compliance: To meet healthcare regulations and legal obligations
Consent: For optional features, marketing communications, and research participation
Vital Interests: To protect patient safety and public health when necessary
We do not sell, rent, or trade your personal information to third parties for commercial purposes.
We may share information in the following circumstances:
Within Your Institution: With authorized healthcare professionals and staff at your facility who require access for patient care
Service Providers: With trusted third-party vendors who assist in platform operations (cloud hosting, security services, technical support) under strict data protection agreements
Business Associates: With healthcare business associates as defined under HIPAA and similar regulations
Legal Requirements: When required by law, court order, or regulatory investigation
Safety and Security: To protect the rights, property, or safety of iNutriMon, users, patients, or the public
Business Transactions: In connection with mergers, acquisitions, or asset sales (with appropriate safeguards)
Standard contractual clauses
Adequacy decisions
Certification schemes
Codes of conduct
Encryption: AES-256 encryption for data at rest and TLS 1.3 for data in transit
Access Controls: Role-based access control (RBAC) with principle of least privilege
Authentication: Multi-factor authentication for administrative access
Network Security: Firewalls, intrusion detection systems, and network monitoring
Vulnerability Management: Regular security assessments, penetration testing, and patch management
Security Training: Regular privacy and security training for all personnel
Incident Response: Comprehensive breach response and notification procedures
Vendor Management: Due diligence and ongoing monitoring of third-party service providers
Audit Trails: Comprehensive logging and monitoring of system access and activities
Data Centers: SOC 2 Type II certified facilities with 24/7 monitoring
Access Restrictions: Limited physical access to servers and network equipment
Environmental Controls: Appropriate temperature, humidity, and fire suppression systems
Important Note: While we implement industry-standard security measures, no system is completely immune to security threats. We encourage all users to follow security best practices, including using strong passwords and keeping login credentials confidential.Active Service Provision: For the duration of your subscription and service agreement
Legal Requirements: As mandated by healthcare record retention laws and regulations
Legitimate Business Purposes: Including contract enforcement, dispute resolution, and regulatory compliance
Patient Safety: As required for continuity of care and medical record integrity
Patient Health Information: As required by applicable medical record laws (typically 7-10 years)
Account Information: For the duration of the service relationship plus applicable legal requirements
Usage and Technical Data: Typically 3-7 years unless longer retention is required by law
Security Logs: Minimum 1 year, or longer as required for investigation purposes
Upon expiration of retention periods or upon valid deletion requests, we securely delete or anonymize personal information using industry-standard methods.
Right to Access: Request copies of personal information we hold about you
Data Portability: Receive your data in a structured, machine-readable format
Right to Rectification: Correct inaccurate or incomplete personal information
Right to Erasure: Request deletion of personal data (subject to legal and clinical constraints)
Right to Restrict Processing: Limit how we use your personal information
Right to Object: Object to certain types of data processing
Consent Withdrawal: Withdraw consent for optional data processing activities
Email: privacy@inutrimon.com
Phone: +91 859 196 6801
We will respond to requests within 30 days (or as required by applicable law) and may require verification of identity before processing requests.Our platform is designed to comply with applicable healthcare privacy regulations, including:
HIPAA (Health Insurance Portability and Accountability Act) - United States
GDPR (General Data Protection Regulation) - European Union
PIPEDA (Personal Information Protection and Electronic Documents Act) - Canada
Information Technology Act - India
Other applicable local healthcare privacy laws
Hospital Information Systems (HIS)
Electronic Health Records (EHR) systems
Laboratory information systems
Analytics and reporting platforms
Payment processing services
This Privacy Policy does not govern the practices of third-party services. We recommend reviewing their respective privacy policies and ensuring they meet your institution's privacy requirements.
iNutriMon is designed for use by healthcare professionals and institutions. We do not knowingly collect personal information directly from children under 13 (or applicable age in your jurisdiction) without parental consent and appropriate healthcare authorization.
Changes in our services or business practices
New legal or regulatory requirements
Enhanced privacy protections
User feedback and best practices
Email notification to registered users
Prominent notices on our website
Direct communication to institutional contacts
Updated effective dates and version control
Continued use of our services after policy changes constitutes acceptance of the updated terms.Phone: +91 859 196 6801
Email: info@inutrimon.com
Website: https://inutrimon.com
If you believe we have not adequately addressed your privacy concerns, you have the right to file complaints with relevant regulatory authorities in your jurisdiction.
This Privacy Policy is effective as of the date listed above and supersedes all previous versions. For questions about this policy or our privacy practices, please contact us using the information provided aboveAt iNutriMon, we are committed to protecting the privacy and personal data of all users of the Room Service Ordering Module (RSOT). This Privacy Policy explains how we collect, use, share, and protect your information when you use our hospital-based food ordering web application.
We may collect the following types of personal and non-personal information:
a. User InformationPatient name, UHID (Unique Hospital ID), room/bed number
Contact details (phone number, email, etc.)
Dietary preferences or restrictions (if applicable)
b. Order InformationSelected vendor and items ordered
Order time, status, and delivery details
Cancellation requests (if made before vendor acceptance)
c. Payment InformationPayment method (e.g., card details, UPI, hospital billing ID)
Transaction IDs, payment confirmation, and billing records
d. Device and Usage DataIP address, browser type, operating system
Access timestamps and activity logs for analytics and security
To enable food ordering and delivery to patient bedsides
To facilitate secure payment through integrated payment gateways
To allow vendors to process, accept, or reject orders efficiently
To improve patient experience through personalized food options
To maintain order logs and generate operational reports
To comply with applicable laws and hospital guidelines
Hospital Administration: For patient verification and billing coordination
Vendors/Canteens: To fulfill food orders accurately and on time
Payment Gateways: To process payments securely and confirm transactions
IT & Support Teams: For resolving technical issues or service enhancement
Legal Authorities: If required by law, regulation, or legal process
Maintain session integrity
Enable faster logins and form autofill
Collect usage analytics to improve performance
Users can control cookie settings through their browsers.We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Payment information is stored securely in compliance with RBI and PCI-DSS standards (if applicable).
Encrypted data transmission (SSL/TLS)
Role-based access control
Secure server infrastructure and firewalls
Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your personal data (if legally permissible)
Withdraw consent (where applicable)
To exercise your rights, contact us at: [Insert Contact Email]Our services are intended for use by patients and caregivers within hospital environments. We do not knowingly collect personal data from individuals under 18 without guardian consent.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
Email: [Insert Email]
Phone: [Insert Contact Number]
Website: https://inutrimon.com
Welcome to the Room Service Ordering Module (RSOT) provided by iNutriMon. By accessing or using our hospital-based food ordering web application (“Service”), you agree to comply with and be bound by the following Terms of Service.
If you do not agree with these terms, please do not use the Service.
RSOT is a web-based platform that allows hospital patients or their relatives to order food from registered hospital canteens or vendors, make payments, and receive bedside delivery.
These Terms govern your use of the RSOT platform, including browsing vendors, placing and cancelling orders, making payments, and using related features.
The Service is available only to authorized users within hospitals where RSOT is implemented.
Users must be either patients or authorized relatives/caregivers of patients.
By using this Service, you represent that you are at least 18 years old or are using the platform under the supervision of a guardian.
Provide accurate patient and contact details for order fulfillment.
Ensure orders are placed for eligible patients only.
Make timely payments using valid and authorized payment methods.
Cancel orders only before the vendor has accepted them.
Not use the Service for any unlawful or fraudulent activity.
Orders can be placed from registered vendors listed on the platform.
Cancellation is only allowed before the vendor accepts the order.
Once an order is accepted by the vendor, it becomes final and non-refundable (except for failed delivery or vendor-side issues).
Vendors reserve the right to accept or reject any order based on availability and other operational constraints.
The platform supports digital payments via integrated payment gateways (e.g., cards, UPI, or hospital billing).
Platform fees are applied per order as per the defined structure:
₹0–₹50:You agree to pay the total order amount, including applicable taxes and platform charges.
Vendors are responsible for maintaining up-to-date menus and item availability.
Vendors manage their own orders and ensure timely preparation and delivery.
In case of order rejection or unavailability, any payment made will be refunded or reversed as per payment gateway protocols.
Delays or failures in order delivery caused by vendor or hospital staff
Discrepancies in food quality, taste, or dietary suitability
Payment gateway issues or delays outside of our control
Temporary unavailability of services due to maintenance or technical errors
Your use of the Service is also governed by our Privacy Policy which explains how we collect, use, and protect your personal and transactional data.
We reserve the right to modify or discontinue any feature or part of the RSOT platform without prior notice. Continued use after such changes implies your acceptance of the updated terms.
You violate these Terms
You misuse the platform or engage in unauthorized activity
There are security or legal concerns requiring immediate restriction
These Terms shall be governed by the laws of [Insert Jurisdiction, e.g., India]. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts located in [Insert Location].
Email: support@inutrimon.com
Phone: +91 859 196 6801
Website: https://inutrimon.com
Effective Date: [02 september 2025]
Last Updated: 02 september 2025]
Welcome to the Hospital Food Ordering System provided by [Locumpro Health Private Limited. By accessing or using our hospital-based food ordering web application (the "Service" or "Platform"), you agree to comply with and be bound by these Terms of Service ("Terms").
If you do not agree with these Terms, please do not use the Service.
Browse menus from registered hospital canteens and food vendors
Place food orders for bedside delivery
Make secure payments through integrated payment gateways
Track order status and delivery
Manage dietary preferences and restrictions
These Terms govern all aspects of your use of the Platform, including account creation, order placement, payment processing, cancellations, and related services.Hospital Authorization: The Service is available only to authorized users within participating hospitals where our Platform is implemented
Patient/Caregiver Status: Users must be either:
Current hospital patients with valid registrationAge Requirement: Users must be at least 18 years old or using the Platform under direct supervision of a parent or legal guardian
Valid Information: All registration information must be accurate, current, and complete
Maintain the confidentiality of your account credentials
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account
Provide accurate patient identification and contact information
Provide truthful and accurate patient details, room numbers, and contact information
Update information promptly when changes occur
Ensure orders are placed only for eligible, registered patients
Make timely payments using valid and authorized payment methods
Pay all applicable charges, including food costs, taxes, and platform fees
Ensure payment methods have sufficient funds or credit limits
Use the Service only for legitimate food ordering purposes
Comply with hospital policies and dietary restrictions
Respect vendor operating hours and availability
Cancel orders only within permitted timeframes
Use the Service for any unlawful, fraudulent, or unauthorized purposes
Place orders using false patient information
Attempt to manipulate pricing or payment systems
Interfere with the Platform's security features
Share account credentials with unauthorized persons
Use the Service to harass vendors or hospital staff
Orders may only be placed from registered vendors listed on the Platform
All orders are subject to vendor acceptance and item availability
Vendors reserve the right to accept or reject orders based on operational constraints
Order confirmation does not guarantee acceptance by the vendor
Before Vendor Acceptance: Orders may be cancelled free of charge before the vendor accepts the order
After Vendor Acceptance: Orders become final and non-refundable, except in cases of:
Failed delivery due to vendor or platform issuesDelivery times are estimates and may vary based on vendor capacity and hospital logistics
Bedside delivery is subject to hospital visiting policies and patient care schedules
Patients or authorized caregivers must be available to receive orders
Credit and debit cards (Visa, Mastercard, RuPay)
UPI (Unified Payments Interface)
Digital wallets
Hospital billing integration (where available)
Fee of ₹5
All applicable taxes (GST, service tax, etc.)
Payment gateway charges (if applicable)
Special delivery fees (if any)
All payments are processed through secure, PCI-DSS compliant payment gateways
Payment confirmation is required before order processing
Refunds for eligible cancellations will be processed within 5-7 business days
Maintaining accurate, up-to-date menu information and pricing
Managing inventory and item availability in real-time
Preparing orders according to specified dietary requirements
Ensuring timely preparation and delivery
Maintaining food safety and hygiene standards
Processing order acceptances/rejections promptly
We act as an intermediary between users and vendors
We facilitate order placement and payment processing
We are not responsible for food quality, preparation, or vendor services
Vendor performance issues should be addressed through our support system
When a hospital decides to change, add, or remove vendors, the following procedures must be followed:
All new vendors and current vendors continuing service must complete and submit a Vendor Acceptance Form Agreement with Locumpro
Vendors must formally accept all responsibilities and obligations as outlined in their agreement
This requirement applies to both newly onboarded vendors and existing vendors when contract renewals or modifications occur
All vendors must provide complete NEFT (National Electronic Funds Transfer) details through the vendor form
Bank account information and other financial details required by the payment gateway must be submitted and verified
Payment processing setup must be completed before vendor activation on the platform
Hospitals must provide official notification for any vendor additions or deletions through one of the following methods:
Official email from hospital administrationMinimum Notice Period: All vendor changes require a minimum of 72 hours advance notice
The notification must include:
Specific vendors being added or removedVendor removal: Effective immediately after 72-hour notice period
Vendor addition: Effective only after completion of all acceptance forms, banking setup, and platform integration
Existing orders from removed vendors will be honored until completion or cancellation
Uninterrupted service availability
Error-free operation
Compatibility with all devices or browsers
Continuous vendor participation
To the maximum extent permitted by law, we are not liable for:
Delays or failures in order delivery caused by vendors, hospital staff, or circumstances beyond our control
Food quality, taste, temperature, or dietary suitability
Vendor service issues or unavailability
Temporary platform unavailability due to maintenance or technical issues
Payment gateway failures or delays
Bank or financial institution processing issues
Unauthorized transactions due to user negligence
Maximum Liability: Our total liability for any claim shall not exceed the amount paid by you for the specific order in question.What information we collect and how we use it
How we protect your personal and medical information
Your rights regarding your data
Our compliance with healthcare data protection regulations
By using the Service, you consent to the collection and use of information as described in our Privacy Policy.The Platform, including its design, functionality, content, and technology, is owned by us or our licensors
All trademarks, service marks, and logos are our property or that of our partners
You may not copy, modify, distribute, or create derivative works without permission
You retain ownership of information you provide
You grant us a license to use your information as described in our Privacy Policy
You represent that you have the right to provide all information submitted
Modify, suspend, or discontinue any aspect of the Service
Update these Terms at any time
Change pricing, fees, or service features
Add or remove vendor partnerships
Material changes will be communicated through the Platform or email
Continued use after changes constitutes acceptance of updated Terms
If you disagree with changes, you should discontinue use of the Service
You violate these Terms or our Privacy Policy
You engage in fraudulent or unauthorized activity
You misuse the Platform or cause harm to other users
There are security concerns requiring immediate action
Required by law enforcement or legal process
You may stop using the Service at any time
Outstanding orders and payments remain your responsibility
Account data may be retained as required by law or policy
Access to the Platform will be revoked
Pending orders may be cancelled or completed at our discretion
Certain provisions of these Terms will survive termination
These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Mumbai.
Contact our customer support to resolve the issue
If unresolved, disputes may be subject to mediation
Legal action should be filed within one year of the dispute arising
Special dietary orders must be verified with healthcare providers
We are not responsible for medical dietary compliance
Users must inform vendors of all allergies and restrictions
Emergency dietary changes take precedence over existing orders
Service availability may be limited by hospital policies
Patient discharge automatically suspends ordering privileges
Hospital staff may restrict or modify orders for medical reasons
Email: support@inutrimon.com
Phone: +91 859 196 6801
Hours: [Insert Support Hours]
Email: [Insert Legal Email]
Address: [Insert Business Address]
Email: [Insert Technical Support Email]
Emergency Support: [Insert Emergency Number]
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
We may assign these Terms or any rights hereunder without your consent. You may not assign your rights without our written consent.
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.Effective Date: [02 september 2025]
Last Updated: 02 september 2025
This Cancellation & Refund Policy governs how users may cancel food orders and request refunds through our Hospital Food Ordering System. This policy applies to all orders placed through our platform in hospital environments.
By placing an order on our platform, you agree to the terms set out below.Orders can be cancelled by the user at any time before the vendor accepts the order
No cancellation charges will apply during this period
Users will receive full refund including platform fees as per our Refund Policy below
Cancellation can be done through:
The "Cancel Order" button on the order status pageLog into your account
Go to "My Orders" or "Order History"
Find the pending order
Click "Cancel Order" button
Confirm cancellation when prompted
Cancellations are NOT allowed once the vendor has accepted the order
Orders marked as "Accepted," "In Process," "Preparing," or "Out for Delivery" are considered final
The order will be prepared and delivered as scheduled
No refund will be applicable unless there is a qualifying service failure (see Section 2)
Pending: Order placed, awaiting vendor acceptance (cancellable)
Accepted: Vendor has confirmed the order (non-cancellable)
In Process: Order is being prepared (non-cancellable)
Out for Delivery: Order is being delivered (non-cancellable)
Delivered: Order has been completed (non-cancellable)
The vendor rejects the order after payment is made
The ordered items are unavailable, and the vendor cannot fulfill the order
The vendor is temporarily closed or unavailable after order acceptance
The vendor fails to prepare the order within reasonable time
Payment was deducted but the order was not placed due to technical issues
Duplicate payments occurred due to system errors
Platform malfunction prevented order completion
Double charging due to payment gateway errors
Failed delivery due to system or vendor-side errors
Incorrect order delivered (wrong items or wrong patient)
Delivery to wrong location within the hospital
Order not delivered within the promised timeframe due to platform issues
Only some items unavailable - refund for unavailable items only
Quantity shortage - refund for missing quantities
Substitution without consent - refund for price difference
Patient discharge before order delivery (if order not yet prepared)
Medical dietary changes prescribed by healthcare providers (if order not yet prepared)
Emergency medical procedures preventing order receipt
Hospital-imposed restrictions on food delivery
Note: Medical refunds require verification from hospital staffUPI Payments: 1-3 business days
Credit/Debit Cards: 5-7 business days
Digital Wallets: 1-2 business days
Hospital Billing: Next billing cycle
Processing time depends on your bank/payment provider and may vary during holidays or weekendsSMS notification when refund is initiated
Email confirmation with refund details
In-app notification (if using mobile app)
Reference number for tracking the refund
No cash refunds will be issued under any circumstances
Refunds will only be credited to the original payment source
Platform fees are included in automatic refunds for eligible cases
Taxes and gateway charges will be refunded as applicable
Refunds will NOT be provided in the following scenarios:
Post-Acceptance Cancellations:Order cancelled by user after vendor acceptance
Change of mind after order confirmation
Patient decides they no longer want the food
Dissatisfaction with taste, quantity, or appearance of food
Food doesn't meet personal preferences
Spice level or temperature not as expected
Portion size appears smaller than expected
Delay in delivery due to hospital processes or policies
Patient unavailability to receive the order
Room change not updated in the system
Visitor restrictions preventing delivery
Orders placed with incorrect patient details or room information
Wrong delivery address provided by user
Dietary restrictions not mentioned during ordering
Payment using invalid or insufficient balance cards
Delays due to medical procedures or patient care priorities
Hospital security or access restrictions
Visitor policy changes during order processing
Ward restrictions due to medical reasons
Natural disasters or emergencies
Government restrictions or lockdowns
Hospital emergency situations
Power outages or internet connectivity issues
If you believe you are eligible for a refund but have not received it, or wish to raise a complaint:
Time Limit: Contact us within 48 hours of the transaction
Email: [Insert Support Email]
Phone: [Insert Support Number]
In-App Support: Use the help/support feature
Website: Visit our support page at [Insert Website]
Order ID or transaction reference number
Date and time of the order
Patient details (UHID, room number)
Issue description with specific details
Payment method used
Screenshots of error messages (if applicable)
Acknowledgment within 2 hours during business hours
Initial response within 24 hours
Investigation completed within 2-3 business days
Resolution provided within 5 business days
Level 1: Customer Support Team
Level 2: Supervisor/Manager Review
Level 3: Senior Management Escalation
Formal appeal can be filed within 7 days
Management review will be conducted
Final decision will be communicated within 10 business days
Medical emergencies always take priority over food delivery
Healthcare provider instructions supersede food orders
Patient safety considerations may affect delivery timing
Refunds may be coordinated with hospital billing
Insurance coverage verification may be required for some refunds
Medical approval may be needed for dietary change refunds
₹0 - ₹50:
₹51 - ₹499:
₹500 and above:
Full refund of platform fees for system/vendor failures
No platform fee refund for user-initiated cancellations after vendor acceptance
Proportional refund for partial order cancellations
Improve user experience
Comply with regulations
Address operational changes
Enhance clarity
Email notification to registered users
Website posting with highlighted changes
In-app notifications for significant modifications
30-day notice for material changes affecting user rights
Continued use of the platform after policy changes constitutes acceptance of the updated terms.
✅ Cancel orders promptly if you change your mind
✅ Verify patient details before placing orders
✅ Contact support immediately for any issues
✅ Keep order confirmations for your records
✅ Update room changes in your profile
This policy is designed to be fair to all users while ensuring efficient service delivery in hospital environments. This Cancellation & Refund Policy is effective as of the date listed above and applies to all orders placed through our Hospital Food Ordering System.